I don't have an Inbox!

For 12 years, I've been logging into my Hotmail account almost every day. When I tried logging in this morning, I got this immensely friendly and helpful message thrown at me.

Give me a break. If you are making things inconvenient for me, at least tell me why you are doing it and help me tide over the inconvenience.

How would the old geeks at Redmond feel if they turned up for work one morning and found this message at their workstations:
You never worked here. If you need a job, go to Cupertino. The coffee there tastes the same.

Update (11 April, 2009): The incorrect message was caused by a networking issue, says the Windows Live team.

Seth Godin offers boring advice

Seth Godin urges Marketers to find a handful people (he actually says ten people) who trust, need, respect and listen to you.

A question we Marcom professionals need to ask ourselves is, "Do we have a communication strategy specifically for these few?"

Seth signs off by saying, "Three years from now, this advice will be so common as to be boring. Today, it's almost certainly the opposite of what you're doing."

Read Seth's post here.

Creative slowdown

Slowdown is surely taking its toll on creativity, among other things. After the funny Finnair ad that I recently wrote about, it's now the turn of Singapore Airlines to get absurdly literal.

Making your customer smile

A Southwest Airlines flight attendant has turned the safety announcement rigmarole into an entertaining performance. When a service makes the customer smile, the brand checks into a cosy room in the consumer's mind.

Hat tip: John O'Leary

It's a bird, it's a plane, it's a joke!

Started this morning with the best workout: a hearty laugh. This ad stared out of the newspaper. I stared back , and then laughed my lungs out.

The power of CEOspeak

The Hindustan Times reports:

“We have not and will not lay off no matter how bad it gets, even if recessionary trends get worse,” said Vineet Nayar, CEO, HCL Technologies.

CEOs have this power. A single statement from the CEO can impact the company’s image in a manner that thousands of marketing dollars may not achieve.

At a time when the corporate world is leaving no stone unturned to cut costs, a statement like this requires courage, conviction and confidence. It sends out positive signals not only to employees, but also to customers and shareholders.

Incidentally, Vineet is one of the few Indian CEOs who blog regularly. Vineet’s blog is a great grazing place for unconventional fodder.

Insurance, get a life

I was appalled to see this HDFC Standard Life Insurance ad on television last night.

Agreed, to sell insurance you sometimes need to take the fear route, but to instill the fear of losing their daddies in children (agar aapke papa ghum ho gaye toh?), and then feeding on that fear to sell life insurance to the parent is insensitive, cheesy, even reckless.

And the timing! Releasing this offensive ad at a time when the country is recovering from a terror strike is as insensitive as it gets. Business mercenaries would of course argue that there's nothing wrong in striking the iron when it's hot.

By comparison, I find the Pepsi "suicide ads" far less offensive.